ALABAMA – ADOR Responds To COVID 19 Outbreak March 30, 2020


UPDATED: March 30, 2020, at 7:46 a.m.

The Alabama Department of Revenue is monitoring developments pertaining to the Coronavirus (COVID-19) and is following guidance from federal and state officials. We understand you may have some concerns and uncertainty pertaining to COVID-19 and the Department is committed to being responsive to your needs.

The Department is encouraging all taxpayers to conduct their business with us through our online services.  Take advantage of our website for information and answers to your questions; use My Alabama Taxes (MAT) to file and pay taxes; or call 334-242-1170 to receive additional assistance.

Out of an abundance of caution for your health and wellbeing, as well as our employees, we are asking taxpayers to limit in-person visits to the taxpayer service centers at this time. If you must make a payment in person, these payments can be made at one of our nine Taxpayer Service Centers. All other assistance will be provided remotely via phone or email. Click here for Taxpayer Service Center locations and contact information.

At this time, title applications from designated agents and salvage inspection applications will not be received in-person at the Montgomery Taxpayer Service Center. These applications must be mailed to the Motor Vehicle Division. In addition, all other motor vehicle title, registration, IFTA and IRP transactions must be submitted electronically. For additional questions please contact the Motor Vehicle Division at 334-242-9000.

As of March 18, 2020, the state and state-administered county cigarette stamps  issued by the Business and License Tax Division may no longer be picked up at the Gordon Persons Building until further notice. All orders will be shipped/delivered via Federal Express (FedEx). If you do not currently have a FedEx account, please set up one and provide the Business and License Tax Division with the required account information. For additional questions please contact the Business and License Tax Division’s Tobacco Tax Section at 334-242-9627.


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Alabama DEPARTMENT of revenue