California – CDTFA Leadership Conference January 21 and 22, 2020 – Question #3

On January 21 and 22, 2020 the California Department of Tax and Fee Administration conducted a leadership conference hosted by appointed Director of the CDTFA Mr, Nicolas Maduros. The SALT Report had the opportunity to meet with Mr. Maduros and Mr Wayne Mashihara to gain insight into California’s new approach to sales and use tax collection and obligation. A series of questions (1- 12) to all management above supervisor within the CDTFA reveals unique insight into the internal expectations of the state of California new sales and use tax collection and enforcement organization. The questions clearly provoke a thoughtful set of options consumers, constituents, taxpayers and representatives should be aware of, however, CDTFA leadership itself must also reasonably consider these questions as well. Over the next few weeks the additional 11 questions will be released as well as additional resources and information collected from the conference. Question #3 follows:

3. Situation

Members of your group  are unable to solve a problem. You have normally left them alone. Group performance and interpersonal relations have been good.


You would…

  •  Work with group and together in engage in problem solving
  •  Let the group work it out.
  •  Act quickly and firmly to correct and redirect.
  •  Encouraged the group to work on the problem and be supportive of their efforts.