Connecticut—DRS Announces Priority One Taxpayer Assistance Program


The Connecticut Priority One Taxpayer Assistance Program is available to business and individual taxpayers who may be unable to meet their current collection obligations due to COVID-19. Any taxpayer who is the subject of a collection action and needs relief or assistance because of COVID-19 can contact the Connecticut Department of Revenue Services directly to speak to a tax professional.

(Hartford, CT) – The Connecticut Department of Revenue Services (DRS) has launched a new assistance program specifically designed to help taxpayers subject to current DRS collections matters who have been impacted by the COVID-19 pandemic.

The DRS Priority One Taxpayer Assistance Program (Priority One) is available to business and individual taxpayers who may be unable to meet their current collections obligations due to the COVID-19 pandemic. Any taxpayer who is the subject of a payment plan, bank warrant, wage execution, or other levy by DRS and needs relief or assistance because of the impact of COVID-19, can contact DRS directly to speak to a tax professional.

“Every person and business has been impacted by COVID-19. It is important now, more than ever, for taxpayers to know DRS is committed to working with them,” said Acting Revenue Services Commissioner John Biello. “In keeping with the DRS mission of providing the highest level of customer service, this new program connects taxpayers with a DRS professional, who will review individual circumstances and determine what relief may be available.”

DRS has established the following hotline and email dedicated to Priority One questions:

DRS Priority One Hotline: 860-541-7650

(Monday to Friday, 8:30 a.m. – 4:30 p.m.; to speak to a DRS representative, or to leave a voicemail)

Taxpayers may also contact DRS via the email at the following address:

DRS Priority One Email: DRSPriorityOne_CollectionsAssist@po.state.ct.us

In order to assist DRS in evaluating email inquiries, taxpayers are encouraged to provide as much information as possible about their situation and the relief that is being sought.

More Priority One Information: DRS Priority One Web Guidance

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For immediate release
April 17, 2020

Spanish Release

Contact: Jim Polites
Email:  james.polites@po.state.ct.us
Phone:  860-297-5606860-754-8660


For more information: CT Press Release April 17, 2020